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Due to the nature of NeO soundstation 2, LLC products (non-tangible digital goods), it is not possible to return a product and we DO NOT offer a refund or exchange after purchase is made.
If you are having any issue with a file, download, installation, or have any questions, please contact support via email at infoneosoundstation@gmail.com or HERE, and we will respond to you as soon as possible within 24 hours and attempt our best to resolve your problem.